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5 ways C-Store Operators Can Use Tech to Win The CX

5 ways C-Store Operators Can Use Tech to Win The CX

The convenience store business is booming. More and more people are opting to buy their food and other items from these small shops rather than grocery stores or online retailers because they offer a convenient way to purchase goods on the go. But how can you make sure your store keeps up with what customers want? This blog post will explore how technology is enabling c-store owners and operators to meet the needs of convenience store shoppers and share five ways that stores can win in this competitive market!

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1. Meet your customers where they are

Did you know that the average customer is now only in the store for 4 minutes and focuses on cleanliness, healthier food options, and beverages? In this article, learn how to leverage technology, optimize your store, and improve your customer loyalty in accordance with the latest trends.

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2. Touchless Options Are Key

Since the pandemic, more emphasis has been placed on contactless payment. Touchless options do more than just speed up check-out processes and eliminate the spread of germs. This article shares how you can use touchless options at different points in the buyer journey to increase loyalty and efficiency.

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3. Old Self-Serve vs Kiosks

As people put a greater emphasis on convenience, it is important to modify your store to make it as easy as possible for consumers to get in and out. Traditional self-serve stations for coffee and bakery items take lots of time and money to maintain between cleaning and restocking and constantly monitoring the product. Learn how c-stores can use new self-service kiosks to continue to optimize the customer experience.

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4. 3rd Party Delivery

Customers are demanding more delivery options from c-stores. Although integrating a 3rd party delivery service seems like a daunting task to take on, it does bring increased profits and improved customer experience (when done correctly). This article takes you through the best ways to implement and use a 3rd party delivery service so you can make sure you and your customers are getting the most out of the delivery experience.

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5. SKU Rationalization by Daypart

Offering customers the right option at the right time is one of the best ways to increase sales. The pandemic caused a shift in sales and daypart patterns due to the changes in consumers’ schedules. Now, c-stores must find new ways to cater to different customers at different times of the day, with dinner becoming a bigger focus. This article shares how you can use technology like 3rd party delivery and kiosks to optimize your offerings for dinner daypart.

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With consumer behavior and preferences constantly changing, c-stores must keep up with the latest trends to ensure their sales stay strong. Investing in new technology will not only help you optimize operations but will help you create a customer experience that meets and exceeds customer expectations.

To learn how C-stores use technology like DTiQ to optimize their business operations, improve profits, and provide a top-of-the-line customer experience

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