A culture of employee accountability requires clarity, consistency, and coaching. It’s only three little c’s. Easily said, difficult to provide…unless you enlist your in-store video infrastructure to be a partner in the effort.
Experts agree that fostering accountability is critically important towards motivating employees to deliver for you. In fact, a recent Gallup Workplace article explains that accountability (when leveraged properly) can dramatically improve morale, results, and employee turnover!
The recipe for success is:
But, in the retail business, there’s always too much to do and so little time. So, we need to think differently. Think about how you’re already using video to address other big-picture concerns like a shrink, incidents, and internal theft. The key is further leveraging those same assets to do more and be smarter—so it also enables your managers with the necessary information to establish and sustain a culture of accountability. |
Gallup Workplace:Gallup recommends encouraging managers to have frequent coaching conversations with their direct reports; performance is best directed in the moment.Only 47% of workers received feedback from their manager “a few times or less” in the past year. A company’s accountability problem may actually be a coaching problem in disguise. |
Intelligent software can cross-analyze sales, data trends, video, and even audio across multiple locations at once to give retail managers all the information and opportunity they need to provide coaching in real-time (both in-person and virtually).
“Fact- and intelligent video-supported feedback is direct, meaningful and delivered in-context—exactly as it would be if we could all be everywhere at once.”
“Fact- and intelligent video-supported feedback is direct, meaningful, and delivered in-context—exactly as it would be if we could all be everywhere at once,” said Co-President of US Polo. “Our DMs are thrilled with how they can provide guidance on specific issues even when they aren’t present in-store.”
Rather than using a proverbial “stick,” you can foster employees’ innate desire to be part of a positive culture of accountability. Constant communication and coaching are possible (even for busy managers) with smarter systems that use what you already have to deliver actionable insights. Enlisting your in-store video infrastructure as an accountability partner will pave the way to happier, more productive retail environments.